Terms and Conditions

01Basis of Estimate

Our initial estimate is based solely on the information you provide, including photos from you or your Fire Risk Assessor, and the accessibility observed during our initial inspection. Unless otherwise stated in writing, any quote or estimate provided is valid for 30 days only. We reserve the right not to honour the quoted price if the work is not commissioned within this period.

02Adjustments to Final Charges

We reserve the right to adjust our final charges by up to 20% to cover unforeseen contingencies that may arise during the project. Any such adjustments will be clearly itemised and added to your final invoice.

03Parking

You are responsible for providing adequate parking. If parking cannot be provided, you will be liable for any parking charges or Penalty Charge Notices (PCNs) incurred during our work. These costs will be added to your final invoice.

04Access

If pre-arranged access is not granted at the agreed-upon time, additional charges may apply.

05Scope of Work and Disclaimers

Enclose Ltd. performs fire safety works and inspections strictly in accordance with advice from fire engineers, fire risk assessors, architect drawings, or product test certifications. While we strive for accuracy and quality, Enclose Ltd. explicitly disclaims responsibility for the inherent integrity or performance of products used, or for the actual performance of any work carried out during a fire event. Our inspections are limited to visibly accessible areas and do not include intrusive examinations.

06Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence. Subject to that, our total liability for any other loss, damage, expense, or claim arising from or in connection with our works, inspections, or presence on the premises shall be strictly capped at a maximum of the total invoiced amount for the project.

07Payment Terms

Unless otherwise agreed in writing, payment for our services is due within 30 days of the invoice date. Enclose Ltd. reserves the right to charge late payment interest at 8% above the Bank of England base rate, calculated daily from the original due date on overdue invoices. We also reserve the right to claim fixed sum compensation for debt recovery costs as per the Late Payment of Commercial Debts (Interest) Act 1998. We accept payment via bank transfer. For projects exceeding £1000, a non-refundable deposit of 50% of the estimated total may be required before work commences.

08Cancellation Policy

If you cancel services after work has commenced, Enclose Ltd. reserves the right to charge for all work completed up to the point of cancellation, along with any non-recoverable expenses incurred. Cancellations made with less than 2 business days' notice before the scheduled work date will result in the forfeiture of your non-refundable deposit. For projects where no deposit was required, a cancellation fee equal to 20% of the estimated project value will apply.

09Intellectual Property

All intellectual property rights, including but not limited to reports, drawings, and specifications, created by Enclose Ltd. during the course of providing services remain the property of Enclose Ltd. You are granted a non-exclusive, non-transferable license to use these materials solely for the purpose for which they were provided.

10Warranties and Guarantees

Enclose Ltd. warrants that its services will be performed in a professional and workmanlike manner, in accordance with industry standards. This warranty is limited to the services provided and does not extend to the performance or integrity of third-party products or pre-existing conditions.

We explicitly do not provide a warranty or guarantee for normal wear and tear, or for future gap adjustments. Please note that wooden doors and components naturally alter, swell, or shrink due to changes in environmental moisture and atmospheric humidity. Because these factors are beyond our control, we cannot guarantee the stability or movement of doors and joints after installation.

11Dispute Resolution

Any disputes arising from these terms and conditions or the services provided shall first be addressed through good faith negotiations between the parties. If an amicable resolution cannot be reached, the parties agree to consider mediation as a next step before pursuing any legal action.

12Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

13Force Majeure

Enclose Ltd. shall not be liable for any delay or failure in performance of its obligations under these terms and conditions if such delay or failure is caused by events beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, natural disasters, or government regulations.

14Health and Safety

You agree to provide a safe working environment for Enclose Ltd. personnel and to inform Enclose Ltd. of any known hazards on the premises prior to the commencement of work.

15Completion, Media, and Reporting Issues

Once a job is completed, Enclose Ltd. will take videos and/or photographs of the finished work for quality control, record-keeping, and marketing purposes. You must inspect the work immediately upon completion. Any issues, defects, or concerns must be reported to us as soon as possible so we can return and rectify the matter promptly.